Customer care
Shipping, Returns & Exchanges
Everything you need to know about getting your khwaab pair to your door, and what happens if it isn't quite the one.
Shipping
For international orders, please allow 2–4 business days for processing and shipping. Once your order is on its way, you'll receive a confirmation email with tracking. International orders are sent with DHL Express, and most arrive within 3 days of ordering.
UAE shipping is free and arrives the next day. In Dubai, we also offer 30 minute delivery when selected at checkout.
UK orders arrive the next day when placed before 2pm.
Gulf delivery takes 2–3 days.
Returns
We accept returns within 7 days of receiving your order. Items must be unused and in their original condition.
To start a return, email support@khwaab.net with your order number and reason for return.
Refunds
Once your return is approved and received, your refund will be issued to your original payment method.
Exchanges
We don't offer exchanges at this time.
Questions about an order? Write to support@khwaab.net, we're here to help.
With love, khwaab